Notification on the manner of submitting a complaint in accordance with Article 6 of the Law on the Provision of Services in Tourism and Article 10, paragraph. 3. of the Law on Consumer Protection, we inform service users that a written complaint about the quality of contracted services can be submitted by:
We will provide a written response to the consumer’s complaint no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for delivery of the response in your complaint.
INTERNET DISPUTE RESOLUTION PLATFORM: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show